Refund policy

We want you to be satisfied with your purchase! Since we do not offer refunds, we only provide exchanges within 7 days of receiving your item.

Eligibility for Exchange

To be eligible, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags and packaging

  • Accompanied by the receipt or proof of purchase

How to Start an Exchange

To request an exchange, please contact us at Aboureone@gmail.com.

Approved exchanges must be sent to the following address:
Leoapard Courier, Capital Road, Sialkot

⚠️ Items sent back without prior approval will not be accepted.

Once your request is accepted, we’ll provide you with a return shipping label and instructions on how to send your item.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll work quickly to resolve the issue with an exchange.

Exceptions / Non-Exchangeable Items

We cannot accept exchanges for:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you are unsure whether your item qualifies, please email us at Aboureone@gmail.com.

Exchange Process

The fastest way to get what you want is to return the item you have, and once your return is accepted, place a separate order for the new item.

✨ This version clearly removes refunds and keeps your business model exchange-only while still sounding customer-friendly.